Covid-19 Update Portal\

12/4/2020

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to our overall staff.

We still don’t have final numbers for November but should have them by Monday. We are off to decent start to December, but we need to keep up the pace because December goes by fast. Aaron added a new collector to his staff this week. His name is Anthony Selick.

We had a power issue on the server that runs Total Collect. Jimmy stated it has been resolved and should not see a reoccurrence.

The Twinsburg office is still working on out annual audit with a project end date in two weeks

We appreciate all the efforts that have went into making sure our operation runs in a normal way under difficult circumstances.

If you have any questions about any issue pertaining to the operation of JMC, please contact Perry (330-322-5352) perry.creed@jmcbiz.com or Bill Mann (440-2235626) bill.mann@jmcbiz.com) directly. Once again thanks to everyone for helping us continue the operation of JMC during these difficult times.

Bill and Perry

11/20/2020

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to our overall staff.

We are slightly behind the pace we need to hit our goal for November. If we can have the type of month end push we have been having we will hit our goal.

Both our hardware and software within the company continues to operate with very few problems. We had no major issues with Livevox this past week.

Client Services and Treasury continue to stay current during the past week. This will enable the production staff to their goals for November.

We appreciate all the efforts that have went into making sure our operation runs in a normal way under difficult circumstances.

Bill and Perry

11/13/2020

Currently, we have no open issues related to our overall staff.

Fees for the office have continued to flow in on pace to our goal for November. Next will be the key to hitting the goal, so let’s make every effort to make as many contacts as possible next week.

Both our hardware and software within the company continues to operate with very few problems. We had no major issues with Livevox this past week.

Client Services and Treasury continue to stay current during the past week. This will enable the production staff to their goals for November.

We appreciate all the efforts that have went into making sure our operation runs in a normal way under difficult circumstances.

Bill and Perry

11/6/2020

Currently, we have no open issues related to our overall staff. We had some issues with the recent Outlook service down, but they have been resolved.

We appreciate all the efforts that have went into making sure our operation runs in a normal way under difficult circumstances.

Bill and Perry

10/30/2020

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to our overall staff.

As of right now we have hit office goal for October.

Sales is getting closer to having new clients start placing for both commercial and consumer. Additionally, we are working on several new 1st Party projects.

Both IT and the Administrative areas are still in the middle of our annual audits. Please be patient if answers to questions are slow coming back. You will still get the answers you need. Also, just remember to restart the Total Collect application Monday morning, so you’ll be working on the latest version.

We appreciate all the efforts that have went into making sure our operation runs in a normal way under difficult circumstances.

Bill and Perry

10/23/2020

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to our overall staff.

Both Lisa and Aaron feel their groups are within striking distance of goal for October. With everyone focusing on month end we should be able to make that happen.

Sales is getting closer to having new clients start placing for both commercial and consumer. Additionally, we are working on several new 1st Party projects.

Both IT and the Administrative areas are still in the middle of our annual audits. Please be patient if answers to questions are slow coming back. You will still get the answers you need.

We appreciate all the efforts that have went into making sure our operation runs in a normal way under difficult circumstances.

Bill and Perry

10/16/2020

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to the staff.

Both Commercial and Consumer collections continue to look for a few new collectors.

Sales is getting closer to having new clients start placing for both commercial and consumer. Additionally, we working on several new 1st Party projects.

Both IT and the Administrative areas are in the middle of our annual audits. Please be patient if answers to questions are slow coming back. You will still get the answers you need.

We appreciate all the efforts that have went into making sure our operation runs in a normal way under difficult circumstances.

Bill and Perry

10/9/2020

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to the staff.

Both Commercial and Consumer collections continue to look for a few new collectors. We are looking for several large placements in the Consumer area soon.

Both IT and the Administrative areas are in the middle of our annual audits. Please be patient if answers to questions are slow coming back. You will still get the answers you need.

We appreciate all the efforts that have went into making sure our operation runs in a normal way under difficult circumstances.

Bill and Perry

10/2/2020

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to the staff.

Our IT department has set-up the new employee training area in the Brook Park office. We are continuing to search for new collectors.

Our Consumer collection group had their best revenue month since the beginning of the pandemic in September. This was done with the resumption of placement from Hughes and new clients that came on board over the last few months.

The Commercial collection group had another solid month in September. Additionally, our 1st Party group continues to produce good fees. To help support these clients Lisa has added a new service rep in September. He was the first rep to be trained in the new training are in Brook Park.

Our Sales group is implementing a new sales program in Twinsburg. To help put this new program they have added a new sales intern.

We appreciate all the efforts that have went into making sure our operation runs in a normal way under difficult circumstances.

Bill and Perry

9/18/2020

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to the staff.

We have started interviewing for new collectors in both 3rd party and 1st party. If you know anyone that is looking for a collection position, please have them send their resumes to your supervisor for review.

We continue to work on Total Collect to meet new requirements from several states and cities. Should you see any problems with the system due to these changes please let your supervisor know what you have found.

We appreciate all the efforts that have went into making sure our operation runs in a normal way under difficult circumstances.

Bill and Perry

9/11/2020

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to the staff.

We continue to work on several technical issues related to Total Collect and new regulations that have been issued by several states/cities. The collectors will continue to see changes in Total Collect we will make sure these changes will be as minimal as possible.

We are beginning to see results from Hughes returning to place primary business. This should help the month of September.

We appreciate all the efforts that have went into making sure our operation runs in a normal way under difficult circumstances.

Bill and Perry

9/4/2020

Today we had a meeting today with the Covid-19 Committee:

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to have the staff work from home.

This last week we had a few phone problems along with a few PC issues. All these of these issues have been resolved by our IT department in a timely manner. Ryan will be adding more equipment to our inventory to make we are ready for any hardware that might come up.

While we have not finalized the number for August, yet I can say it was an outstanding month.

We appreciate all the efforts that have went into making sure our operation runs in a normal way under difficult circumstances.

Bill and Perry

8/28/2020

Today we had a meeting today with the Covid-19 Committee:

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to have the staff work from home.

We are currently working with Hughes to get a large number of placements ready for assignments. Just some technical problems Aaron is working on. Fees continue to come in which should lead to a good month of August.

We appreciate all the efforts that have went into making sure our operation runs in a normal way under difficult circumstances.

Bill and Perry

8/21/2020

Today we had a meeting today with the Covid-19 Committee:

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to have the staff work from home.

Hughes 3rd Party Consumer accounts have begun to be placed with JMC. They should be in the collector’s hands early next week. We continue to stay on pace for office goal, but a strong finish will help make-up for the horrible fees we all experienced in April and May.

We appreciate all the efforts that have went into making sure our operation runs in a normal way under difficult circumstances.

Bill and Perry

8/14/2020

Today we had a meeting today with the Covid-19 Committee:

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to have the staff work from home.

Revenue continues to flow in this month, and we are on pace to have another solid month in August.

Operationally we continue to run smoothly, and anticipate this trend to continue.

We appreciate all the efforts that have went into making sure our operation runs in a normal way under difficult circumstances.

Bill and Perry

8/7/2020

Today we had a meeting today with the Covid-19 Committee and reviewed the following two subjects:

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to have the staff work from home.

We finished the month of July with $475,000 in fees. This was our best month of the year so far. Congratulations to everyone for their efforts in making this happen.

Operationally we continue to run smoothly, and anticipate this trend to continue.

We appreciate all the efforts that have went into making sure our operation runs in a normal way under difficult circumstances.

Should we continue to have employees work from home.

The Brook Park will remain closed next week with all employees working from home. We have continued to make preparation for the return employees to the office, but no exact date has been set.

If you have any questions about this issue, please contact Perry (330-322-5352) perry.creed@jmcbiz.com or Bill Mann (440-2235626) bill.mann@jmcbiz.com) directly. Once again thanks to everyone for helping us continue the operation of JMC during these difficult times.

Bill and Perry

7/30/2020

Today we had a meeting today with the Covid-19 Committee and reviewed the following two subjects:

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to have the staff work from home.

We are on track to have the best month of 2020. Our largest 1st party client finally started to place 1st party accounts, and with their backlog of accounts we’ve had a tremendous month is 1st Party. Additionally, third party collections continues to produce good results.

We appreciate all the efforts that have went into making sure our operation runs in a normal way under difficult circumstances.

Should we continue to have employees work from home.

The Brook Park will remain closed next week with all employees working from home. We have continued to make preparation for the return employees to the office, but no exact date has been set.

We have had quite a few people off on vacation this last week, so no further discussions happened concerning the reopening of Brook Park.

Bill and Perry

7/24/2020

Today we had a meeting today with the Covid-19 Committee and reviewed the following two subjects:

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to have the staff work from home.

We continue to have a solid month in fees. With a strong finish we’ll exceed our goal which helps JMC recover from some of the problems the company has face over the last four plus months.

We appreciate all the efforts that have went into making sure our operation runs in a normal way under difficult circumstances.

Should we continue to have employees work from home.

The Brook Park will remain closed next week with all employees working from home. We have continued to make preparation for the return employees to the office, but no exact date has been set.

We have had quite a few people off on vacation this last week, so no further discussions happened concerning the reopening of Brook Park.

Bill and Perry

7/17/2020

Today we had a meeting today with the Covid-19 Committee and reviewed the following two subjects:

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to have the staff work from home.

We continue to operate smoothly with a few of our larger client coming back on-line, or plan to soon.

We appreciate all the efforts that have went into making sure our operation runs in a normal way under difficult circumstances.

Should we continue to have employees work from home.

The Brook Park will remain closed next week with all employees working from home. We have continued to make preparation for the return employees to the office, but no exact date has been set.

We have had quite a few people off on vacation this last week, so no further discussions happened concerning the reopening of Brook Park.

Bill and Perry

7/10/2020

Today we had a meeting today with the Covid-19 Committee and reviewed the following two subjects:

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to have the staff work from home.

Last weekend IT rolled out a large update of Total Collect. It was a very successful update with only a few issues that were corrected quickly. The final numbers for June were published and the exceeded goal by over $20k …… great month considering all that is happening!

Should we continue to have employees work from home.

The Brook Park will remain closed next week with all employees working from home. We have continued to make preparation for the return employees to the office, but no exact date has been set.

We have had quite a few people off on vacation this last week, so no further discussions happened concerning the reopening of Brook Park.

Bill and Perry

7/2/2020

Today we had a meeting today with the Covid-19 Committee and reviewed the following two subjects:

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to have the staff work from home.

We were down for a short period of time today, but that has been corrected and doesn’t appear this issue will repeat itself any time soon.

Should we continue to have employees work from home.

The Brook Park will remain closed next week with all employees working from home. We have continued to make preparation for the return employees to the office, but no exact date has been set.

Today I meet with Lisa and Aaron, at the Brook Park office, to do a walk through to determine what changes we need to make to open the office. This planning will continue until we are ready to announce the re-opening of the office.

Bill and Perry

6/26/2020

Today we had a meeting today with the Covid-19 Committee and reviewed the following two subjects:

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to have the staff work from home.

No other technical issues were reported this week.

Should we continue to have employees work from home.

The Brook Park will remain closed next week with all employees working from home. We have continued to make preparation for the return employees to the office, but no exact date has been set.

Bill and Perry

6/19/2020

Today we had a meeting today with the Covid-19 Committee and reviewed the following two subjects:

Issues, updates and current problems with employees working from home.

Currently, we have no open issues related to have the staff work from home.

We have been in discussions with several large clients that have cut back on their placements. We are hopeful that placements (1st and 3rd) will begin to return to normal levels.

No other technical issues were reported this week.

Should we continue to have employees work from home.

The Brook Park will remain closed next week with all employees working from home. We have continued to make preparation for the return employees to the office, but no exact date has been set.

Bill and Perry

6/12/2020

Today we had a meeting today with the Covid-19 Committee and reviewed the following two subjects:

Issues and current problems with employees working from home.

Currently, we have no open issues related to have the staff work from home.

This last Tuesday we had an issue with the phones in Twinsburg. Based on how it was corrected it might have been an “electrical brownout”. If anyone tried to call that office and had a problem that is why you couldn’t get through.

No other technical issues were reported this week.

Should we continue to have employees work from home.

The Brook Park will remain closed next week with all employees working from home. We have continued to make preparation for the return employees to the office, but no exact date has been set.

Bill and Perry

6/5/2020

Today we had a meeting today with the Covid-19 Committee and reviewed the following two subjects:

Issues and current problems with employees working from home.

Currently, we have no open issues related to have the staff work from home.

The Twinsburg office remains open and we continue to make any needed changes in the work environment as we go along.

Nevada has lifted their ban on collection calls during the pandemic. We hope to see clients begin to lift restrictions soon and return to their normal operations.

Should we continue to have employees work from home.

The Brook Park will remain closed next week with all employees working from home. We have continued to make preparation for the return employees to the office, but no exact date has been set.

Bill and Perry

5/29/2020

Today we had a meeting today with the Covid-19 Committee and reviewed the following two subjects:

Issues and current problems with employees working from home.

Currently, we have no open issues related to have the staff work from home.

The Twinsburg remains open and we continue to make any needed changes in the work environment as we go along.

Should we continue to have employees work from home.

The Brook Park office will remain closed next week with all employees working from home. We have continued to make preparation for the return of employees to the office, but no exact date has been set. One of the changes we made at Brook Park is the moving the location of some collector’s seats. This was done to facilitate better spacing between collectors.

Bill and Perry

5/22/2020

Today we had a meeting today with the Covid-19 Committee and reviewed the following two subjects

Issues and current problems with employees working from home.

Currently, we have no open issues related to have the staff work from home.

The Twinsburg remains open and we continue to make any needed changes in the work environment as we go along.

Should we continue to have employees work from home.

The Brook Park will remain closed next week with all employees working from home. We have continued to make preparation for the return employees to the office, but no exact date has been set.

If you have any questions about this issue, please contact Perry (330-322-5352) or perry.creed@jmcbiz.com) directly. Once again thanks to everyone for helping us continue the operation of JMC during these difficult times.

Bill and Perry

5/15/2020

Today we had a meeting today with the Covid-19 Committee and reviewed the following two subjects:

Issues and current problems with employees working from home.

Currently, we have no open issues related to have the staff work from home.

The opening of the Twinsburg office has had few problems. They will continue to work in the office next week. IT has been able to secure the supplies that we need to maintain our operation and handle any breakdowns we might encounter.

Should we continue to have employees work from home.

As most of you are aware, we have been able to work from home with the permission of the states that restrict having collectors working from. We are starting to see signs that these permissions may be ending. We have no definitive dates at this point, but I wanted to keep everyone informed about what is going on.

We have looked at ways to get around the licensing issues and we have concluded that if these permissions are withdrawn, we must open the Brook Park office or risk our licenses, losing clients or both.

We will be having Brook Park employees working from home next week.

If you have any questions about this issue, please contact Perry ( 330-322-5352 or perry.creed@jmcbiz.com) directly. Once again thanks to everyone for helping us continue the operation of JMC during these difficult times.

Bill and Perry

5/8/2020

Today we had a meeting today with the Covid-19 Committee and reviewed the following two subjects:

Issues and current problems with employees working from home.

Currently, we have no open issues related to have the staff work from home.

We have cleared the final batch of payments for April, and with that done I’m happy to say the office hit goal for the month of April. It was a struggle, but through your efforts we were able to make it happen.

Should we continue to have employees work from home.

I’m happy to announce that we are in the position to open the Twinsburg office on May 12th. While this is a good sign for getting back to normal, we will not be able to open the Brook Park office at the same time. We are working on a plan to get that office open soon.

If you have any questions, please contact your supervisors. Once again thanks to everyone for helping us continue the operation of JMC during these difficult times.

Bill and Perry

5/1/2020

Today we had a meeting today with the Covid-19 Committee and reviewed the following two subjects:

Issues and current problems with employees working from home.

We have just completed an entire month working from home will relativity few problems. While posting of fees continues it appears, we will hit the company goal for April. Once I know the final number for April, we’ll let everyone know how we finished.

We continue to work on our plan to re-open the offices. Once we finalized the plans, we’ll distribute the information to the staff.

Should we continue to have employees work from home.

We’re sure everyone has seen that the governor is allowing business office to reopen on May 4th. It has been decided that JMC is not ready to re-open on May 4th. Once we have a plan in place, we’ll set a date for the re-opening of the offices. We’ll be working from home next week.

In preparation for the re-opening of the offices we’re having the offices sanitized in the next few days. This is the very first step in the re-opening process.

Thank you for your patience during these unprecedented times, and all the hard work that has gone into keeping JMC operating without the use of the offices.

Bill and Perry

4/24/2020

Today we had a meeting today with the Covid-19 Committee and reviewed the following two subjects:

Issues and current problems with employees working from home.

We had the following issues this week:

· Somehow a phone in the Twinsburg office went dead keeping the employee from making calls. The phone was unplugged and plugged back in. This solved the issue, but it’s still a mystery on how it happened.

· Total Collect is crashing when some people try to look up documents attached to the account. IT is reviewing a possible solution and will get back to the team.

· The Return to Work plan is still being worked on and will be shared as soon as possible.

Should we continue to have employees work from home.

Based on all the information we have gather it is still too soon to return to the office, so we will be working from home next week.

Working from home has its own unique stresses that I’m sure everyone shares. Needs to be said that the pressures of working from home are real. It’s not all “Fun and Games”!

Thanks for all the efforts it’s taken to make this all work ……

Bill and Perry

4/17/2020

Today we had a meeting today with the Covid-19 Committee and reviewed the following two subjects:

Issues and current problems with employees working from home.

The overall operation has had no major issues with the company’s hardware and software. There have been some technical issues with a few employees, but these have been resolved by the supervisors or the IT department.

Placements continue to be slower than normal, but fees while being lower have been consistent.

Should we continue to have employees work from home.

Once again this is an easy question to answer; yes, we’ll be working from home next. Over this last week there has been stories all over the news about when will things get back to even close to normal. Governor DeWine laid out his proposal yesterday, but it was still filled with a lot of “not sure when” or how it’ll all work statements.

I think people are doing their best, but at this point it’s all a lot of guessing. Bill and I have had several discussions about how we plan to open the offices up. We will be continuing this planning next week and hope to share our plans with you soon.

Thanks for all your work and stay safe in our April Winter Wonderland!!

Bill and Perry

4/10/2020

Current Issues and Problems

Overall, we have very few technical issues. The network Total Collect, and all other systems are in good working order. We continue answering questions for clients and make adjustments for the regulatory bodies we are licensed.

All employees are working from home and we continue to monitor for any issues they are having. Ryan is trying to make sure we have all the technical equipment we need currently or in the near future.

This Coming Week

We will continue to work from home next week. Bill and I both know this arrangement is not ideal, but it is the only way to operate the business now and preserve the future for JMC. Everyone’s hard work and patience is making it possible to serve our clients and continue the operation.

As we finish our 3rd week working from home it becomes harder and harder to say “just hang in there it will get better” because it doesn’t feel like it will get any better. It is a time that all we can do is take it one day at a time and not look too far down the calendar.

Enjoy your weekend everyone!!

4/3/2020

Today we had a meeting today with the Coronavirus Committee and reviewed the following two subjects:

Issues and current problems with employees working from home.

There have been very few problems with employees working from home this week. The problems we did have range from a few people having connection problems to an issue with one computer (which we have replaced).

While working from home isn’t ideal people have been staying focused and maintaining a consistent effort. Results will happen but might be slower coming than normal. So, don’t give up!!

Should we continue to have employees work from home.

The simple answer is “Yes” we will continue working from home next week. Like everyone else the best we can do is take all this day to day. If your having problems call your supervisor for help.

Thank you for all your efforts!!!!!

Bill and Perry

3/27/2020

Today we had a meeting today with the Coronavirus Committee and reviewed the following two subjects:

Issues and current problems with employees working from home.

We’re happy to say that JMC employees have adapted to these difficult circumstances rapidly and have brought work efforts nearly up to in-office efforts. Fees might not show that yet, but we know the efforts are happening.

Should we continue to have employees work from home.

With what is going on in the world it was an easy decision for the committee; yes, we will be working from home next week. The committee will be having a meeting every Friday to determine what we’ll be doing the next. If you have further questions, please talk to your supervisor.

Bill and I realize how hard this transition has been for all of you. We have been so impressed with the flexibility and effort from all of you.

Thank you!!!!

3/20/2020

The Twinsburg office has made all the appropriate plans that will allow their employees to work from home effective Monday March 23rd.

If there are any problems or issues please contact Bill Mann.

3/19/2020

Over the last 24 hours we have been testing the collection process that would allow a collector to work from home. I’m happy to say it was a successful test, and we now have a functional process in place. The following are the steps we’ll be taking for “Brook Park Employees” over the next few days:

Brook Park Employees Only

· Effective Monday March 23rd collectors will be working from home. This change will be evaluated each Friday to determine if we need to continue to work form home the following week.

· If you plan on using a laptop to work from your home please bring it to the office tomorrow March 20th , and drop it off at the IT office. They will make the needed changes that will allow you to work from home.

· Tomorrow we will be holding training classes to cover what you need to know about working from home.

· Your supervisor will be giving you a document that covers work expectations while working from home.

· Please take your headset home so you can use it there. Do not forget it because you won’t be able to work without it.

Twinsburg Employees Only

· Please see your supervisors for the instructions you’ll need for the next week.

I realize this a stressful time for everyone, and we’re doing the best we can to provide a safe work environment for all our employees while we continue to service our clients.

Should you have any questions please see your supervisors.

3/16/2020

When dealing with a crisis it’s the responsibility of each organization to keep lines of communication open with their employees, clients and vendors. The coronavirus crisis is touching all aspects of our society we must prepare a plan that deals with all the parties connected to JMC. The following outlines the current status of our plans:

· Our current status is we plan to keep the company operating, at our two locations, as long as possible.

· Plans to allow employees to work out of their homes have been developed. We have ordered the additional software and hardware that will be needed. Currently the testing of these plans is taking place.

· Our top priorities are the safety of our staff, the financial health of the company and maintaining the responsibility we have to our clients.

The following are the current updates:

· We have notified our clients, as of today, of our current status.

· Key vendors have been notified of our status.

· Communication methods have been developed to keep all employees up to date on our plans.

· We will be testing working from home for collectors this coming Wednesday.

If you have any questions, please see your supervisors.